Terms of service
Swizzels Matlow Limited - Terms Of Trade & Use Of Website
Please read these terms carefully as they are the terms under which the customer ("you") agrees to use this website and/or purchase the products ("the products") from Swizzels Matlow Limited ("Swizzels Matlow"). No other terms or representations shall form part of these terms unless agreed in writing between and you Swizzels Matlow. These terms do not affect your statutory rights.
Ordering
1. Ordering at www.swizzels.com/shop is fast and secure. To place your order follow the steps indicated on-line.
2. The appearance of the products on this website is an invitation to you to make an offer for their purchase by placing an order with Swizzels Matlow. Swizzels Matlow has the right to refuse orders and no contract will subsist between you and Swizzels Matlow unless and until Swizzels Matlow accepts your order by e-mail. That acceptance will be deemed complete and effectively communicated to you at the time Swizzels Matlow sends the e-mail to you (whether or not you receive that e-mail).
3. The products are subject to availability. If Swizzels Matlow does not supply the products to you for any reason, Swizzels Matlow will not charge you for these products and will refund any money already paid for the products. However Swizzels Matlow will not be responsible for compensating you for any other losses which you may suffer if Swizzels Matlow does not supply the products.
4. Despite the fact that any contract relating to orders placed through this website is concluded over the internet, we each agree that it has been concluded in the United Kingdom in writing. Any such contract will be interpreted, construed and enforced in all respects in accordance with English law and we each irrevocably submit to the non-exclusive jurisdiction of the English Courts.
Delivery
5. The ordered products will be dispatched by Swizzels Matlow to you within 3 days of the date you place your order although, because delay is sometimes outside of Swizzels Matlow' control, time of delivery shall not be of the essence. As such Swizzels Matlow shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of the products. If you have not received the products within 28 days you may contact Swizzels Matlow by email quoting your order reference number and cancel that order. Swizzels Matlow will refund any money paid by you in relation to that order.
When available, the free postage offer excludes orders that are couriered or palletised.
The free delivery offered is to one UK address only. We are unable to ship to multiple addresses without charging delivery.
When Swizzels.com offer a specific delivery day option it is not guaranteed but best endeavours only.
Pricing
6. The prices for the products are as indicated on the website and are stated in UK Pounds. These prices include applicable sales tax and duty. The cost of any order must be paid by you up-front by a credit or debit card acceptable to Swizzels Matlow.
Returns
7. Please see our refund policy here https://shop.swizzels.com/policies/refund-policy.
Privacy Policy
8. Swizzels Matlow is committed to protecting your privacy. Swizzels Matlow uses the information it collects about you to process orders and to provide a more personalised shopping experience. Swizzels Matlow may also use it to tell you about changes in its services or about special offers that Swizzels Matlow considers you will find valuable. Swizzels Matlow does not sell, trade or rent your personal information to others.
9. Under the Data Protection Act 1998, Swizzels Matlow follows strict security procedures in the processing, storage and disclosure of information which you have given to Swizzels Matlow. Swizzels Matlow security procedures mean that it may occasionally request proof of identity before it is able to disclose sensitive information to you.
Copyright and Trade Marks
10. The name "Love Hearts", the Love Hearts logo and many of our other product and brand names are registered trade marks of Swizzels Matlow and may not be reproduced without Swizzels Matlow' permission. All designs, text, graphics, arrangements displayed on this website and all software compilations, underlying source code, software and all other materials on this website are owned by or licensed to Swizzels Matlow and its affiliates, or their content and technology providers. ALL RIGHTS IN THE SAME ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order with Swizzels Matlow or using this website as a shopping resource. Any other use of the materials on this website (including reproduction for purposes other than those noted above, modification, distribution or republication) without Swizzels Matlow' prior written consent is strictly prohibited.
Disclaimer
11. To the fullest extent permitted at law, Swizzels Matlow is providing this website and its contents on an "as is" basis and makes no (and expressly disclaims all, except fraudulent) representations or warranties of any kind with respect to this website or its contents. Swizzels Matlow does not represent or warrant that the information accessible via this website is accurate, complete or current.
General
12. Failure by Swizzels Matlow to enforce any of these terms will not affect its rights to enforce any of these terms at any time in the future. If at any time any of these terms or part of a term are/is found to be invalid or unlawful by any court then such term or part term shall be deemed severed from these terms and the remaining terms shall be deemed valid and subsisting. These terms are subject to change at any time without prior notice to you. Swizzels Matlow advises you to print and keep safe a copy of these terms.
Vouchers
13. Unless expressly stipulated, any voucher code will exclude Postage & Packing costs, is restricted to stock availability and can be removed without prior notice by lovehearts.com
14. Voucher codes, discounts and / or sales are not applicable to promotional merchandise companies unless otherwise stated.
15. Voucher codes can not be used in conjunction with any other offer, such as (but not limited to) our “Buy 3 get cheapest half price” or for corporate / promotional orders
Free Gifts
16. Sometimes free gifts are offered when certain spend thresholds are met. For the avoidance of doubt, these will be one per order. If the customer adds extra into their basket they will not be sent.
Mobile message service
The Swizzels mobile message service (the "Service") is operated by Swizzels (“Swizzels”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Swizzels SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Swizzels through your wireless/mobile provider to the mobile number you provided, even if your mobile number is registered on any county or national Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g. order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g. cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Swizzels. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your mobile/wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your carrier/wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
Opt-out
You may opt-out of the Service at any time. Text the single keyword command STOP to Swizzels or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Swizzels mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Swizzels or email customer.support@swizzels-matlow.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Terms & Conditions: Swizzels “Sweet Work Perks”Competition
1) The Promoter is: Swizzels Matlow Limited (company no 00562269) whose registered office is at Carlton House, Albion Road, New Mills, High Peak, Derbyshire, SK22 3HA.
2) To enter, fill in the entry form found here: http://shop.swizzels.com/sweetworkperks
3) The competition is open to UK residents only.
4) Open to UK businesses and professionals aged 18 or over. One entry per person/business per month. Employees, agents, or contractors of the Promoter are not eligible.
5) Promotion is a prize draw; no skill is required.
6) How to Enter: Complete the entry form on the official competition page using a valid business email address. Entrants may optionally upload a photo showing Swizzels products in their workplace to support their entry. No purchase necessary.
7) Competition Period: This is a continuous monthly prize draw with no fixed end date. Each monthly draw closes at 11:59pm on the final day of that calendar month.
8) There is no entry fee.
9) No responsibility can be accepted for entries not received for whatever reason.
10) Prize: One (1) winner will be selected each month to receive a single use £60 voucher to spend on the Swizzels website shop.swizzels.com. Prizes are subject to availability and may be replaced with products of the same or higher value.
11) No cash alternative is permitted. The prize in whole or in part is non-transferable.
12) Winner Selection: The winner will be chosen at random from eligible entries and notified by email within 10 working days of each monthly closing date.
13) Acceptance: Winners must confirm acceptance within 5 working days of being contacted. If no response is received, the Promoter reserves the right to select another winner.
14) The Promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
15) It could be between 14 days – 28 days before the prize is sent out to the winner.
16) Publicity: By entering, participants consent to the use of their name, business name, submitted workplace photo (if provided), and any voluntary testimonial for Promotional purposes. Participants may opt out in writing.
17) Data Use: Personal data will be used solely for administering the competition and for marketing communication where consent has been given, in line with the Promoter’s Privacy Policy.
18) General: The Promoter reserves the right to amend or withdraw the competition or monthly prize draws at any time without prior notice. The Promoter’s decision is final and no correspondence will be entered into.
19) LIMITATION OF LIABILITY
a) Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. All entrants’ statutory rights are not affected.
b) In any event, liability of the Promoter is limited to the maximum value of £100.
c) The Promoter is not liable for any costs incurred by winners in the redemption of the Prize.
d) Neither the Promoter, its employees or agents shall have any responsibility or liability for any of the
following:
i) Any incorrect or inaccurate entry made;
ii) Any system failures on any of the websites or platforms being utilised to run the Competition;
iii) Any third party’s failure to fulfil its obligations under these Terms and Conditions; and
iv) Any third-party failure that results in the interruption or cancellation of the Competition and/or any Prize that may be associated with the Competition.
20) The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
21) This Promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter, Instagram or any other Social Network. You are providing your information to Swizzels Matlow Limited. The information provided will be used in conjunction with the following Privacy Policy found at www.swizzels.com/privacy-policy
22) Entry into the competition will be deemed as acceptance of these terms and conditions.
Terms & Conditions: Swizzels “Wedding Club”
Competition
1) The Promoter is: Swizzels Matlow Limited (company no 00562269) whose registered office is at Carlton House, Albion Road, New Mills, High Peak, Derbyshire, SK22 3HA.
2) How to Enter: Submit a valid email address through the official competition entry form found here: https://shop.swizzels.com/loveheartsclub. For an additional opportunity to win, entrants may post engagement or wedding-themed content on Instagram or TikTok, tag the official Swizzels account, and include the hashtag #mySwizzelsWedding. No purchase necessary.
3) The competition is open to UK residents only.
4) Open to people aged 18 or over. One entry per person per month. Employees, agents, or contractors of the Promoter are not eligible.
5) Promotion is a prize draw; no skill is required.
6) Competition Period: This is a continuous monthly prize draw with no fixed end date. Each monthly draw closes at 11:59pm on the final day of that calendar month. Entries submitted within a month will be included in that month’s draw only.
7) There is no entry fee.
8) No responsibility can be accepted for entries not received for whatever reason.
9) Prize: 1 Monthly Grand Prize: One (1) Swizzels Ultimate Sweet Wedding Package. This is a single use voucher worth £200 that can be used to purchase goods from shop.swizzels.com
10) Prizes are subject to availability and may be replaced with products of the same or higher value.
11) No cash alternative is permitted. The prize in whole or in part is non-transferable.
12) Winner Selection: Winner will be selected at random from eligible entries each month. Social-media-based entries will be counted as additional valid entries. Winners will be notified by email or social media direct message within 10 working days of each monthly closing date.
13) Acceptance: Winners must confirm acceptance within 5 working days of being contacted. If no response is received, the Promoter reserves the right to select another winner.
14) The Promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
15) It could be between 14 days – 28 days before the prize is sent out to the winner.
16) Publicity: By entering, participants consent to the use of their name, photo (if provided), and any voluntary testimonial for Promotional purposes. Participants may opt out in writing.
17) User-Generated Content: By entering via social media, participants grant the Promoter a non-exclusive, royalty-free licence to use submitted posts, images, or videos (including captions and hashtags) for Promotional purposes. Participants may withdraw consent in writing.
18) Data Use: Personal data will be used solely for administering the competition and for marketing communication where consent has been given, in line with the Promoter’s Privacy Policy.
19) General: The Promoter reserves the right to amend or withdraw the competition or monthly prize draws at any time without prior notice. The Promoter’s decision is final and no correspondence will be entered into.
20) LIMITATION OF LIABILITY
a) Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. All entrants’ statutory rights are not affected.
b) In any event, liability of the Promoter is limited to the maximum value of £100.
c) The Promoter is not liable for any costs incurred by winners in the redemption of the Prize.
d) Neither the Promoter, its employees or agents shall have any responsibility or liability for any of the
following:
i) Any incorrect or inaccurate entry made;
ii) Any system failures on any of the websites or platforms being utilised to run the Competition;
iii) Any third party’s failure to fulfil its obligations under these Terms and Conditions; and
iv) Any third-party failure that results in the interruption or cancellation of the Competition and/or any Prize that may be associated with the Competition.
21) The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
22) This Promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter, Instagram or any other Social Network. You are providing your information to Swizzels Matlow Limited. The information provided will be used in conjunction with the following Privacy Policy found at www.swizzels.com/privacy-policy
23) Entry into the competition will be deemed as acceptance of these terms and conditions.
Terms & Conditions: Swizzels Partner Competition – National Asian Wedding Show
1 The Promoter is: Swizzels Matlow Limited (company no 00562269) whose registered office is at Carlton House, Albion Road, New Mills, High Peak, Derbyshire, SK22 3HA.
2 How to Enter: Submit a valid email address through the official competition entry form found here: https://shop.swizzels.com/pages/asian-wedding-show.
3 The competition is open to UK residents only.
4 Open to people aged 18 or over. One entry per person per month. Employees, agents, or contractors of the Promoter are not eligible.
5 Promotion is a prize draw; no skill is required.
6 Competition Period: This is a continuous monthly prize draw with no fixed end date. Each monthly draw closes at 11:59pm on the final day of that calendar month. Entries
submitted within a month will be included in that month's draw only.
7 There is no entry fee.
8 No responsibility can be accepted for entries not received for whatever reason.
9 Prize: Entrants will be added to the Love Hearts Club competition where one (1) winner each month will be picked at random to receive a single use £200 voucher to spend at shop.swizzels.com, ideal for personalised wedding Love Hearts or a candy buffet.
10 Prizes are subject to availability and may be replaced with products of the same or higher value.
11 No cash alternative is permitted. The prize in whole or in part is non-transferable.
12 Winner Selection: Winner will be selected at random from eligible entries each month. Winners will be notified by email or social media direct message within 10 working days of each monthly closing date.
13 Acceptance: Winners must confirm acceptance within 5 working days of being contacted. If no response is received, the Promoter reserves the right to select another winner.
14 The Promoter's decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
15 It could be between 14 days and 28 days before the prize is sent out to the winner.
16 Publicity: By entering, participants consent to the use of their name, photo (if provided), and any voluntary testimonial for Promotional purposes. Participants may opt out in writing.
17 User-Generated Content: By entering via social media, participants grant the Promoter a non-exclusive, royalty-free licence to use submitted posts, images, or videos (including captions and hashtags) for Promotional purposes. Participants may withdraw consent in writing.
18 Data Use: Personal data will be used solely for administering the competition and for marketing communication where consent has been given, in line with the Promoter's Privacy Policy.
19 General: The Promoter reserves the right to amend or withdraw the competition or
monthly prize draws at any time without prior notice. The Promoter's decision is final and no correspondence will be entered into.
20 LIMITATION OF LIABILITY a) Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the
winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the
Promoter, its agents or distributors or that of their employees. All entrants' statutory rights are not affected. b) In any event, liability of the Promoter is limited to the maximum value of £100. c) The Promoter is not liable for any costs incurred by winners in the redemption of the Prize. d) Neither the Promoter, its employees or agents shall have any responsibility or liability for any of the following: i) Any incorrect or inaccurate entry made;
ii) Any system failures on any of the websites or platforms being utilised to run the
Competition; iii) Any third party's failure to fulfil its obligations under these Terms and
Conditions; and iv) Any third-party failure that results in the interruption or cancellation of the Competition and/or any Prize that may be associated with the Competition.
21 The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
22 This Promotion is in no way sponsored, endorsed or administered by, or associated with, the National Asian Wedding Show, The Platinum Group, Facebook, Twitter, Instagram or any other Social Network. You are providing your information to Swizzels Matlow Limited. The information provided will be used in conjunction with the following Privacy Policy found at www.swizzels.com/privacy-policy
23 Entry into the competition will be deemed as acceptance of these terms and conditions.
Swizzels social media competition terms
These terms apply to every prize draw run by Swizzels Matlow Ltd ("Swizzels", "we") on our Instagram and TikTok accounts. Each competition post states the closing date and how to enter. By entering you agree to these terms.
1. Promoter. Swizzels Matlow Ltd., Carlton House, Albion Road, New Mills, High Peak, Derbyshire SK22 3HA
2. Who can enter. Open to UK residents aged 18 or over, excluding Swizzels employees, their immediate families and anyone professionally connected with the promotion. One entry per person per competition unless the post says otherwise. Entries from accounts set to private cannot be verified and may be excluded.
3. How to enter. Enter in the way described in the competition post (for example, commenting on or liking the post). No purchase is necessary. Tagging, sharing or following are never conditions of entry. Entry is free; entrants' usual data charges apply.
4. Closing date. Stated in each competition post. Entries after that time will not be counted. We will not change a closing date except where circumstances beyond our control make it unavoidable, and never to the disadvantage of existing entrants.
5. The prize. Unless the post says otherwise, the prize is one £25 voucher code, redeemable once at shop.swizzels.com against products and delivery, valid for 6 months from issue. It has no cash value, cannot be exchanged or transferred, and cannot be combined with other offers. If a prize is unavailable we will substitute one of equal or greater value.
6. Winner selection. One winner is chosen at random from all valid entries within 5 working days of the closing date, using a random selection tool. A record of the draw is kept. The winner is notified by direct message from the official Swizzels account and must respond within 7 days, or we may draw a replacement. We will never ask for payment details to claim a prize.
7. Winner announcement. The winner's username may be published in a comment or story. The winner's name and county are available on request for 8 weeks after the closing date by emailing [customer.support@swizzels.com]; winners may object to this in writing.
8. Your data. We use your username, and where you win, your name and contact details, only to run the competition and deliver the prize, in line with our Privacy Policy at shop.swizzels.com/policies/privacy-policy. Where a competition invites you to sign up to our emails, that sign-up is separate and optional and is governed by the same policy.
9. Platform release. Competitions are in no way sponsored, endorsed or administered by, or associated with, Instagram, Meta or TikTok. By entering you release Instagram, Meta and TikTok from any liability in connection with the competition.
10. General. We may withdraw or amend a competition where required by circumstances beyond our control. Our decision is final. These terms are governed by English law. Competitions are run in accordance with the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing (the CAP Code).
